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FAQ
Order Status
| Has my order shipped? | |
| Please Check the Tracking Status from the provided Canada Post Tracking Number. Alternatively click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.
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| How do I change quantities or cancel an item in my order? | |
| Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
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| How do I track my order? | |
| Use your tracking number to check the status of your order with Canada Post or other Carrier. You can also click the “My Account / Order Status” link at the top right hand side of our site to track your order.
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| My order never arrived. | |
| Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
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| An item is missing from my shipment. | |
| Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. | |
International Shipping
| Do you ship to my country? |
| Once you go to the checkout screen we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, then please contact customer service to get a shipping quote. We ship to most countries where there is a postal service, however rates may vary depending upon carrier.
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| What are my payment choices? |
| We accept PayPal and Credit Card Payments. No mail in cheque or cash are accepted. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. This is especially true to eCheques from PayPal.
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| When will my order ship and what are my shipping charges? |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. |
Return Policy
At RAAD DYNAMICS, we are committed to providing our customers with every reasonable product support and accommodations following your purchase. We offer a convenient hassle Free Returns and Parts Warranty Policy. Please read the policy given below carefully to avoid any misunderstandings.
Full Refund is offered within 30 days of purchase for Unused and Unopened items. We charge a 10% Restocking Fee, because we will now have the drone sitting on our shelves. We can only reimburse 50% of the Shipping Costs.
Refunds are granted after the product is received back at our warehouse and is inspected for Use or Damage. All our products are QC tested before shipping, so we reserve the right to refuse refunds if the item is damaged or has been used.
DAMAGED/MISSING SHIPMENTS
If you receive your order and it’s been damaged in-transit, or the package has been damaged or opened, notify us immediately. This applies for broken/opened/damaged product as well as open-box/missing products from an order. Photo-document all damaged product, because evidence of the aforementioned damage will be required for your case. Since all of our products are checked for Quality before shipping and we work diligently to identify manufacturing defects, it is unlikely that you will receive a factory defective product.
We’ll contact the shipping provider and investigate the issue. While that process is underway, we’ll also speak with you to figure out how to get you a replacement for the damaged or missing product as soon as possible, or as soon as is convenient.
EXCHANGES
If you want to exchange a product please keep in mind that not all products cost the same, and there may be additional shipping charges depending on the situation (and the aforementioned price differences).
You will need a return-authorization number for exchanges too, so contact us at info@raaddynamics.com with an email that includes your order number for an approved return-authorization number.
If you received your product damaged or in unsatisfactory condition, and are inquiring about an exchange for a replacement, please send us an email with photos of the damage and a description of the issue, and a replacement will be sent upon review of the claim.
