RAAD DYNAMICS Returns and Exchange policy.
At RAAD DYNAMICS, we are committed to providing our customers with every reasonable product support and accommodations following your purchase. We offer a convenient hassle Free Returns and Parts Warranty Policy. Please read the policy given below carefully to avoid any misunderstandings.
Full Refund is offered within 30 days of purchase for Unused and Unopened items. We charge a 10% Restocking Fee, because we will now have the drone sitting on our shelves. We can only reimburse 50% of the Shipping Costs.
Refunds are granted after the product is received back at our warehouse and is inspected for Use or Damage. All our products are QC tested before shipping, so we reserve the right to refuse refunds if the item is damaged or has been used.
If you receive your order and it’s been damaged in-transit, or the package has been damaged or opened, notify us immediately. This applies for broken/opened/damaged product as well as open-box/missing products from an order. Photo-document all damaged product, because evidence of the aforementioned damage will be required for your case. Since all of our products are checked for Quality before shipping and we work diligently to identify manufacturing defects, it is unlikely that you will receive a factory defective product.
We’ll contact the shipping provider and investigate the issue. While that process is underway, we’ll also speak with you to figure out how to get you a replacement for the damaged or missing product as soon as possible, or as soon as is convenient.
If you want to exchange a product please keep in mind that not all products cost the same, and there may be additional shipping charges depending on the situation (and the aforementioned price differences).
You will need a return-authorization number for exchanges too, so contact us at firstname.lastname@example.org with an email that includes your order number for an approved return-authorization number.
If you received your product damaged or in unsatisfactory condition, and are inquiring about an exchange for a replacement, please send us an email with photos of the damage and a description of the issue, and a replacement will be sent upon review of the claim.